1. Regulatory framework
This Personal Data Processing Policy is established in compliance with Statutory Law 1581 of 2012, Regulatory Decree 1377 of 2013, and other rules that modify, add to, or replace them, which govern every person's constitutional right to know, update, and rectify information collected about them in databases or files (the right of Habeas Data).
2. Data controller
Controller: María Fernanda Rodríguez, Immigration Agent. Contact email: mfrh2856@gmail.com WhatsApp: +57 305 339 0132 Activity: Immigration advisory and support services for foreigners in Colombia.
3. Types of data processed
In the context of providing immigration advisory services, the following data of clients and prospective clients may be processed: identification data (name, ID or passport number), contact data (email, phone, WhatsApp), and data related to the immigration process (visa category of interest, country of origin, general immigration status).
Sensitive data (health, biometrics, sexual orientation, religious or political beliefs) is not routinely collected. If, for a specific immigration process, it becomes strictly necessary to process this type of data (for example, in processes related to pension or health), the data subject's express and specific authorization will be requested for that particular processing.
4. Authorized purposes
The personal data collected is processed for the following purposes:
- Providing advisory and support services for the data subject's immigration process.
- Communicating with the data subject to follow up on their case.
- Preparing and reviewing documentation required for procedures before the Foreign Ministry and Migración Colombia.
- Maintaining an internal client management record.
- Responding to inquiries, complaints, or claims.
5. Rights of data subjects
Under Article 8 of Law 1581 of 2012, data subjects have the right to:
- Access their personal data free of charge.
- Know, update, and rectify their information when it is partial, inaccurate, incomplete, or misleading.
- Request proof of the authorization granted for the processing of their data.
- Be informed, upon request, about how their personal data has been used.
- File complaints with the Superintendencia de Industria y Comercio (SIC) for violations of the law.
- Revoke authorization and/or request deletion of the data, when there is no legal or contractual obligation preventing it.
6. Procedure for inquiries and complaints
The data subject, their successors, or legal representative may submit inquiries or complaints related to their personal data by sending a request to mfrh2856@gmail.com, clearly stating their full name, the right they wish to exercise, and a clear description of the facts. A response will be provided within the terms established by Colombian law (10 business days for inquiries, extendable; 15 business days for complaints, with the possibility of requesting additional information).
7. Data transfer and transmission
Personal data is not sold, rented, or transferred to third parties for commercial or advertising purposes other than those described here. When it becomes strictly necessary to share information with public entities (such as the Foreign Ministry or Migración Colombia) as part of an immigration process, that exchange occurs as a natural and indispensable part of the service contracted by the data subject.
8. Validity
This policy is effective from its publication and remains in force while immigration advisory services are provided, and for the additional period required by applicable legal or contractual rules for information retention.
9. Acceptance
Use of the Site's contact form, or initiating communication via WhatsApp or email to request information or advisory services, implies that the data subject has read and accepts this Personal Data Processing Policy.
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