1. Data controller
María Fernanda Rodríguez, Immigration Agent, operating in Colombia, contact email mfrh2856@gmail.com, is the controller responsible for the processing of personal data collected through this Site, under Colombian Law 1581 of 2012 and Decree 1377 of 2013.
2. Data collected
Through the Site's contact form, the following data may be collected: full name, email address, phone or WhatsApp number, visa category of interest, and any message or case description the User chooses to share voluntarily.
The Site does not request, through the contact form, sensitive data such as health information, biometric data, sexual orientation, or religious or political beliefs. Users are asked not to include this type of sensitive information in the message field of the form.
3. Purpose of processing
The data collected is used exclusively to: (i) respond to requests for information or immigration advisory services; (ii) contact the User via WhatsApp, email, or phone to follow up on their inquiry; and (iii) maintain a basic record of the relationship with clients and prospective clients.
The data is not used for mass advertising purposes and is not shared with third parties for commercial purposes unrelated to providing immigration advisory services.
4. Contact form
The Site's contact form is configured to open the User's email client with the entered data, addressed directly to mfrh2856@gmail.com. This means the information is not stored in a Site database but is transmitted directly to the Advisor's email through the User's own device.
5. External contact channels
When the User chooses to contact the Advisor through WhatsApp or Instagram, that communication is additionally subject to Meta's (WhatsApp and Instagram) privacy policies, over which the Advisor has no direct control or responsibility.
6. Data subject rights (Habeas Data)
Under Colombian Law 1581 of 2012, the User, as the data subject, has the right to:
- Know, update, and rectify their personal data.
- Request proof of the authorization granted, where applicable.
- Be informed about how their personal data has been used.
- File complaints with the Superintendencia de Industria y Comercio (SIC) for violations of data protection regulations.
- Revoke authorization and/or request deletion of their data, when there is no legal or contractual obligation preventing it.
- Access, free of charge, their personal data that has been processed.
To exercise these rights, the User may write to mfrh2856@gmail.com clearly stating the request (access, update, rectification, deletion, or revocation of authorization).
7. Data retention
Personal data will be retained only for as long as necessary to fulfill the purpose for which it was collected, or while an active advisory relationship exists with the User, unless applicable regulations require a different retention period.
8. Data security
The Advisor adopts reasonable technical and administrative measures to protect the personal data received against unauthorized access, loss, or misuse, within the limitations inherent to communication via email and messaging applications.
9. Minors
The Site and the services offered are directed at adults. If an immigration process involves a minor, the minor's data will be provided and managed by their parent or legal guardian, under their responsibility.
10. Changes to this policy
This Privacy Policy may be updated to reflect regulatory changes or changes in how data is collected or used. The current version will always be available on this page.
11. Contact
For questions or requests related to the processing of personal data, the User may write to mfrh2856@gmail.com.
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